Privacy Policy

1. Introduction

Phone2Cash ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phone2cash.com.au or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, and phone number when you request a quote or contact us.
• Device Information: Details about the device you are selling, including brand, model, storage, and condition.
• Transaction Information: Records of any transactions you complete with us.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Process your device appraisal and quote requests.
• Contact you regarding your quote or transaction.
• Improve our website and services.
• Comply with legal obligations.
• Prevent fraud and ensure the security of our platform.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.
• Legal Requirements: Where required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of direct marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: